Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2026

At SustainTripGuide, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains our practices regarding the collection, use, and protection of information when you use our website and services.

Our Commitment: We collect only the minimum information necessary to provide our sustainable travel guidance services and improve your experience.

1. Information We Collect

Information You Provide Directly

When you contact us through our website, we may collect:

  • Name and email address when you send us messages
  • Subject and content of your inquiries or feedback
  • Newsletter subscription preferences (if applicable)

Information Collected Automatically

We automatically collect certain information when you visit our website:

  • IP address and general location information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Device information (type, operating system)

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Respond to inquiries: To answer your questions and provide sustainable travel guidance
  • Improve our services: To understand user needs and enhance our website and content
  • Website analytics: To analyze traffic patterns and optimize user experience
  • Communication: To send responses to your messages and important service updates
  • Legal compliance: To comply with applicable laws and regulations

Data Minimization: We only collect and use information that is necessary for these purposes and do not sell or rent your personal information to third parties.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted service providers who help us operate our website and provide services, such as:

  • Web hosting and content delivery services
  • Analytics providers (with anonymized data only)
  • Email communication services

These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Legal Requirements

We may disclose information if required by law, such as in response to a court order, legal process, or government request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using HTTPS encryption
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure storage and processing of data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Responsibility: Please keep your contact information secure and notify us immediately if you suspect any unauthorized access to your account or data.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and ask for corrections if the information is inaccurate.

Deletion

You can request deletion of your personal information, subject to certain limitations (such as legal requirements to retain certain data).

Communication Preferences

You can unsubscribe from any communications at any time by contacting us or using unsubscribe links in our emails.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the information provided in the Contact section below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

These cookies help us understand how visitors use our website and improve our services. We use anonymized analytics data.

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices or content of these third-party services.

8. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Post the updated policy on our website
  • Notify users of significant changes via email or website notification

Your continued use of our website after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 24-48 hours during business days.

This Privacy Policy is effective as of January 2026 and was last updated on January 2026.